PRIVACY POLICY


Effective Date: 01/07/2025
Operated by: MadWeb Digital ("we", "us", "our")
Website: https://www.madwebdigital.co.za

This Privacy Policy outlines how MadWeb Digital collects, uses, stores, and protects personal data provided through our EventFrame system and associated services. We are committed to respecting and protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

1. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Mobile number (e.g. WhatsApp)

  • IP address

  • Event RSVP details (attendance, form responses)

  • Any other information you voluntarily provide via forms on our microsites

2. How We Use Your Information

Your data is collected for the following purposes:

  • To confirm event RSVPs or campaign entries

  • To send you reminders or updates regarding your RSVP/entry

  • To generate anonymised campaign performance reports for clients

  • To improve user experience on our microsites

  • To comply with legal or regulatory obligations

We will never sell your data.

3. Legal Basis for Processing

We rely on the following legal bases to process personal data:

  • Consent – where you have explicitly given permission

  • Contractual necessity – to fulfill campaign or RSVP delivery

  • Legal obligation – where required by law

4. How Your Data is Stored

Data is stored securely on trusted third-party platforms (e.g. form builders, automation tools) used as part of the EventFrame system. All platforms comply with GDPR and/or POPIA standards.

Access to personal data is restricted to authorized personnel only.

5. Data Sharing

We may share data with:

  • Our clients (e.g. event hosts or brands) for legitimate campaign delivery

  • Third-party service providers we use for hosting, automation, or communication (e.g. email or SMS platforms)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your personal data

  • Object to processing under certain conditions

  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at: [Insert contact email]

7. Data Retention

We only retain your data for as long as is necessary to fulfill the purpose for which it was collected. After that, it will be securely deleted or anonymised.

8. Cookies & Tracking

Some microsites may use cookies or tracking scripts to measure engagement and improve performance. By using our sites, you consent to this use.

9. Children’s Data

We do not knowingly collect data from individuals under 18 without parental or legal guardian consent.

10. Policy Updates

We may update this policy from time to time. The latest version will always be available at https://www.madwebdigital.co.za/privacy

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, contact:

Email: info@madwebdigital.co.za
Attention: Data Protection Officer, MadWeb Digital